3-Year Warranty Clause:

Congratulations on your choice of Sotran’s wooden furniture! We take pride in providing high-quality, durable pieces designed to stand the test of time. To demonstrate our commitment to your satisfaction, we offer a comprehensive 3-year warranty on all our wooden furniture items.

Warranty Coverage: During the warranty period, Sotran warrants that our wooden furniture products will be free from defects in materials and workmanship under normal use and service.

Repairing damaged items: In the unlikely event that your furniture item requires repair due to a manufacturing defect within the warranty period, Sotran will, at its sole discretion, repair the defective part or product.

Logistic Fees: For customers residing outside a 30km radius of our Boksburg workshop, Sotran is pleased to extend our warranty coverage; however, please note that transportation costs associated with collecting and redelivering the repaired or replaced item shall be the customer’s responsibility. This includes but is not limited to logistic fees, packaging, and any other associated expenses.

Fair Use Policy: We believe in fair and reasonable usage of our furniture items. The warranty does not cover damages resulting from:
  1. Misuse or abuse of the furniture.
  2. Exposure to extreme conditions, including but not limited to excessive moisture, heat, or direct sunlight.
  3. Normal wear and tear, including scratches, dents, and stains.
  4. Modifications or alterations made to the original purchased product. 

Please ensure that you carefully follow the care and maintenance instructions provided or informed by a sales representative with your furniture to maximize its lifespan and performance.

Claiming Warranty:

To initiate a warranty claim, please contact our customer service team at info.sotran@gmail.com with proof of purchase and a detailed description of the issue. We will work diligently to assess and address your claim promptly.

We appreciate your trust in our craftsmanship, and we are confident that your furniture will provide you with lasting comfort and satisfaction.

Thank you for choosing Sotran.

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